Patient Services Rep

Cooper Norcross University Hospital•Voorhees Township, NJ

2d•$18 - $29

About The Position

The Patient Service Representative serves as a resource to the department, patients, families, and health care team members within the scope of the role. The representative supports administrative and scheduling needs for Innovative Delivery Programs, including Population Health at Home, Remote Patient Monitoring, Complex and Transitional Care, and other population health programs and initiatives as needed. The role includes handling patient communications and records, coordinating appointments, supporting Remote Patient Monitoring (RPM) eligibility and enrollment, arranging monitoring devices, and collaborating with patients, caregivers, providers, and other health care team members. The representative maintains patient privacy and confidentiality, attends in-services, and performs related duties or special projects as assigned. The listed duties are guidelines and may not include every action or responsibility required for the job.

Requirements

High school diploma or equivalent required.
Excellent organizational, written and verbal communication, and teamwork skills.
Demonstrated excellent customer service skills.
Customer service-oriented attitude and behavior, a pleasant and poised demeanor, and excellent phone etiquette.
Excellent verbal and written communication skills.
Must be skilled in the use of computers.

Nice To Haves

Minimum one year of recent registration or billing experience working in a medical facility preferred.
Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations, and referrals preferred.
Epic experience preferred.
NAHAM Certified Healthcare Access Associate (CHAA) certification preferred.

Responsibilities

Answer and field phone calls and voicemail messages, monitor assigned front desk pools, document events in patients’ digital health records, and escalate as appropriate.
Fax and scan protected health information into patients’ digital health records and sort mail.
Schedule and confirm patient appointments and perform check-in and check-out.
Prepare patient charts and information before scheduled appointments.
Facilitate activation of patients’ MyChart accounts when not active.
Support patient screening for digital Remote Patient Monitoring program eligibility, including social and digital capabilities, and facilitate program enrollment.
Order and ship digital remote monitoring devices and confirm patient receipt.
Anticipate and resolve problems or issues within the scope of responsibility.
Review digital RPM patient agreements and ensure they are signed.
Collaborate with patients, caregivers, providers, and other health care team members.
Maintain privacy and confidentiality for all patients.
Regularly attend in-services to further develop the position and department.
Perform related duties or special projects as assigned or required.