Patient Services Rep

Tanner Clinic•Layton, UT

4h•Onsite

About The Position

Tanner Clinic has an immediate opening for a Patient Services Representative at its Layton Parkway location. The role works Monday, Tuesday, and Friday from 7:30 am to 4:30 pm. The representative welcomes patients, gathers patient and insurance information, handles payments and related documents, answers and routes calls, and enters patient information into the EHR system. The role also directs patients to physician offices, provides appointment information, assists patients using wheelchairs when needed, and helps maintain a safe and orderly work area. Work urgent care hours if required, and perform other duties as assigned. The position is in a well-lighted office environment and involves sitting approximately 90 percent of the day, with walking or standing for the remainder. Standard office equipment is used.

Requirements

High school diploma or equivalent preferred.
Exceptional interpersonal skills and the ability to establish immediate rapport with patients.
Knowledge of basic computer skills and basic mathematics.
Knowledge of individual responsibilities for accurately directing callers.
Skill in using a multi-line phone system, including transferring calls.
Skill in providing excellent customer service.
Ability to obtain appropriate information to route calls to the appropriate person.
Ability to calm or defuse irate callers and patients by working with them to identify concerns and properly direct calls.
Adequate hearing to answer the phone and speak with patients.
Ability to speak clearly and loudly enough to be heard by callers and patients.

Nice To Haves

One year of experience in customer service or reception in a health care environment.
Previous healthcare experience and/or familiarity with medical terminology.
Experience with business office equipment such as credit card machines, fax machines, and printers.

Responsibilities

Greet patients in a warm, friendly, and prompt manner.
Gather patient and insurance information efficiently and accurately.
Collect and process patient co-pays at the time of service.
Generate fee slips with accurate physician information and obtain signatures on legal documents when necessary.
Answer telephones, screen calls, take messages, and provide information to the appropriate source.
Enter patient data into the EHR system.
Direct and escort patients to physician offices.
Provide patients with information about how to make an appointment.
Assist patients with wheelchairs and wheel them to the appropriate doctor's office if needed.
Monitor the work area to ensure it remains safe, secure, and well-maintained.
Work urgent care hours if required.
Perform other duties as assigned.