Patient Services Rep

Proliance Surgeons•Seattle, WA

16h•$21 - $32•Onsite

About The Position

The Patient Services Representative (PSR) is the face of Proliance Surgeons and often the first point of contact for patients and their loved ones. The PSR serves as a liaison for patient appointments, accommodations, and access to physicians. The role includes scheduling appointments and follow-ups, greeting patients, using appropriate medical terminology while verifying eligibility, processing information, and coordinating with physicians and medical assistants to address acute scheduling issues. The position requires travel between the Wallingford and Ballard offices based on business needs. The work environment and physical demands described are representative of those necessary to perform the essential functions; reasonable accommodations may be made for differently abled persons.

Requirements

High school diploma or equivalent.
One to two years of relevant public-contact experience; medical office experience preferred.
At least one year of front-office or reception experience; medical experience preferred.
Superior customer service and strong interpersonal skills, including patience, composure, and cooperation.
Follow safety, risk-management, and precautionary procedures, including OSHA/WISHA requirements and HIPAA confidentiality.
Use time efficiently with attention to quality, detail, accuracy, and completion.
Flexibility to work varied hours and dependable attendance.
Remain objective and adapt to change, delays, or unexpected events while maintaining a positive mindset.
Clear oral and written communication skills.
Ability to provide feedback to improve performance.
Self-motivation and ability to work independently, meet standards of excellence, and overcome challenges with little supervision.
Ability to prepare records according to detailed instructions.
Ability to type with speed and accuracy.

Nice To Haves

Practice management experience.

Responsibilities

Provide exemplary customer service in person and over the phone.
Greet and direct patients, vendors, and visitors.
Schedule appointments according to established protocols and office policies, including follow-up appointments.
Check in new and established patients and verify information, insurance, and referrals; ensure consent forms and patient information are current in practice management and electronic medical record systems.
Answer and screen calls on a multiline phone system, take messages, schedule appointments, and direct calls and messages to appropriate staff or physicians.
Identify payor sources and verify insurance eligibility and financial status.
Enter personal health and financial information accurately into the practice management system while protecting patient privacy in accordance with federal and local laws.
Assist patients with check-in and completion of paperwork or forms when necessary.
Proactively communicate appointment status, wait times, and cancellations or rescheduled appointments.
Review records for completeness, print necessary updates, and organize records.
Review physician clinic schedules for accuracy.
Collect and post co-pays, coinsurances, prepayments, and account balances due.
Coordinate with medical assistants and the clinical team to facilitate patient flow.
Schedule appointments, conferences, and meetings in person as requested.
Arrange interpreters for patient appointments as needed.
Complete other duties and assist others as directed.
Follow policies introduced during onboarding, updated in real time, and outlined in the Associate Handbook.

Benefits

Medical, dental, and vision insurance.
401(k) with employer match and profit sharing.
Paid time off and sick and safe leave accruing from date of hire.
Holiday pay.
Life and long-term disability coverage paid by the company.
Performance incentives.
Flexible schedule.
Learning Management System offering free continuing education units (CEUs).
Team member referral program.
Free coffee, weekly complimentary lunches, annual holiday party, and team-building events.
Professional development opportunities.