Patient Services Rep - Part Time

Cooper University Hospital•Moorestown, NJ

About The Position

The Patient Service Representative supports the administrative and scheduling needs of Cooper Norcross Health’s Innovative Delivery Programs, including Population Health at Home, Remote Patient Monitoring, Complex and Transitional Care, and other population health programs and initiatives. The representative serves as a resource to the department, patients, families, and health care team members within the scope of the role. Responsibilities include managing calls and messages, maintaining patient records, scheduling and preparing for appointments, supporting patient enrollment in digital remote monitoring, and collaborating with patients and care teams while maintaining patient privacy.

Requirements

High school diploma or equivalent.
Excellent organizational, written and verbal communication, and teamwork skills.
Demonstrated excellent customer service skills.
Customer-service-oriented attitude and behavior, a pleasant and poised demeanor, and excellent phone etiquette.
Excellent verbal and written communication skills.
Skill in using computers.

Nice To Haves

At least one year of recent registration or billing experience in a medical facility.
Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations, and referrals.
Epic experience.
NAHAM Certified Healthcare Access Associate (CHAA) certification.

Responsibilities

Answer and field phone calls and voicemail messages, monitor assigned front desk pools, document events in patients’ digital health records, and escalate as appropriate.
Fax and scan protected health information into patient digital health records and sort mail.
Schedule and confirm patient appointments and perform patient check-in and check-out.
Prepare patient charts and information before scheduled appointments.
Facilitate activation of patients’ MyChart accounts when not active.
Support patient screening for digital remote patient monitoring program eligibility, including social and digital capabilities, and facilitate program enrollment.
Order and ship digital remote monitoring devices and confirm patient receipt.
Anticipate and resolve problems or issues within the scope of responsibility.
Review digital remote patient monitoring agreements and ensure they are signed.
Collaborate with patients, caregivers, providers, and other health care team members.
Maintain privacy and confidentiality for all patients.
Attend in-services regularly to further develop the position and department.
Perform related duties or special projects as assigned or required.