Patient Services Ambassador (Dietary Aide)

Southcoast Health System•New Bedford, MA

22h•Onsite

About The Position

Southcoast Health is seeking a Patient Services Ambassador (Dietary Aide) for St. Luke’s Hospital in New Bedford, Massachusetts. This is a 24-hour-per-week position on the day shift, 6:30 a.m. to 3:00 p.m., with a weekend and holiday rotation. The role performs duties that support customer and patient satisfaction, including helping patients make meal selections that comply with their dietary restrictions and recording food preferences in patient services systems. The pay range is $16.81–$23.81 per hour, determined based on experience. Southcoast Health is a not-for-profit health system serving Southeastern Massachusetts and Rhode Island. The organization describes its workplaces as inclusive and ethical and emphasizes care for patients and the community. Benefits and programs available to eligible regular-status employees scheduled to work at least 24 hours include competitive pay, comprehensive benefits, earned time off, an employee wellbeing program, a 403(b) retirement plan with company match, tuition assistance and federal loan forgiveness programs, professional growth opportunities, and customized leadership training.

Requirements

High school diploma or GED plus additional courses or training, or equivalent knowledge or experience, preferred.
Must be fully vaccinated against seasonal influenza and COVID-19, or qualify for and sign a statement requesting an exemption for medical or personal reasons after hire.

Nice To Haves

Additional courses or training beyond a high school diploma or GED, or equivalent knowledge or experience.

Responsibilities

Perform a variety of duties to support customer and patient satisfaction.
Ensure patient meal selections are made as close to mealtime as possible, as directed.
Work with patients to adjust meal selections to account for diet restrictions.
Update and correct patient-selected menus with the patient's knowledge only.
Use the menu correction guide and consult the assigned dietitian as a resource to avoid serious menu-correction errors.
Describe the ingredients and features of all menu items.
Enter patient food preferences into the Patient Services Software Platform.
Use the EPIC Platform as needed or directed.
Perform other reasonable duties as assigned.