Patient Services Ambassador (Dietary Aide)

Southcoast Health System•New Bedford, MA

9h•Onsite

About The Position

Southcoast Health is seeking a Patient Services Ambassador (Dietary Aide) for St. Luke’s Hospital in New Bedford, Massachusetts. This role performs duties that support customer and patient satisfaction, including assisting patients with meal selections and entering food preferences into the patient services software. The position is 16 hours per week on the day shift, 6:30 a.m. to 3:00 p.m., with weekend and holiday rotation. The position reports to the Manager Patient Services or designee.

Requirements

High school diploma or GED, plus additional courses or training, or equivalent knowledge or experience, preferred.
Must be fully vaccinated against seasonal influenza and COVID-19, or qualify for an exemption for medical or personal reasons by signing a statement certifying the choice to be exempt from vaccination once hired.

Responsibilities

Perform a variety of duties to help ensure customer and patient satisfaction.
Ensure, as directed, that patient meal selections are made as close to mealtime as possible.
Adjust meal selections to accommodate diet restrictions in consultation with the patient.
Update and correct patient-selected menus with the patient’s knowledge.
Use the menu correction guide and consult the assigned dietitian to avoid serious errors in menu correction.
Describe the ingredients and features of all menu items.
Enter patient food preferences into the Patient Services Software Platform.
Use the EPIC Platform as needed or directed.
Perform other reasonable duties as assigned.