Patient Services Ambassador
About The Position
Southcoast Health is seeking a Patient Services Ambassador (Dietary Aide) to perform duties that support customer and patient satisfaction. The role helps ensure patient meal selections are made as close to mealtime as possible, adjusts selections for dietary restrictions in consultation with the patient, and updates patient-selected menus only with the patient's knowledge. The employee uses a menu correction guide and consults the assigned dietitian as a resource to avoid serious errors, describes menu-item ingredients and features, enters patient food preferences into the Patient Services Software Platform, and uses the EPIC Platform as needed or directed. Other reasonable duties may be assigned. The position is per diem at St. Luke’s Hospital in New Bedford, Massachusetts. Shifts are day shift, with weekend and holiday rotation, and scheduled hours of 6:30 a.m.–3:00 p.m. or 3:45 p.m.–7:45 p.m. The position reports to the Manager Patient Services or designee. Pay is based on experience, within a stated range of $16.81–$23.81 per hour.
Requirements
- High school diploma or GED plus additional courses or training, or equivalent knowledge or experience, preferred.
- Must be fully vaccinated against seasonal influenza and COVID-19, or qualify for an exemption for medical or personal reasons by signing a statement certifying the choice to be exempt from vaccination once hired.
Nice To Haves
- High school diploma or GED plus additional courses or training, or equivalent knowledge or experience.
Responsibilities
- Perform a variety of duties to ensure customer and patient satisfaction.
- Ensure patient meal selections are made as close to mealtime as possible.
- Adjust meal selections to diet restrictions with the patient.
- Update and correct patient-selected menus only with the patient's knowledge.
- Use the menu correction guide and the assigned dietitian as a resource to avoid serious errors in menu correction.
- Describe the ingredients and features of all menu items.
- Enter patient food preferences into the Patient Services Software Platform.
- Perform duties using the EPIC Platform as needed or directed.
- Perform other reasonable duties as assigned.
Benefits
- Competitive pay and comprehensive benefits package
- Generous Earned Time Off Package
- Employee Wellbeing Program
- 403B Retirement Plan with company match
- Tuition assistance / Federal Loan Forgiveness programs
- Professional growth opportunities and customized leadership training
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
