Patient Services Ambassador

Southcoast Health System•Fall River, MA

4h•Onsite

About The Position

Southcoast Health is seeking a Patient Services Ambassador at Charlton Memorial Hospital in Fall River, Massachusetts. The role performs a variety of duties to support customer and patient satisfaction, including coordinating patient meal selections as close to mealtime as possible and adjusting selections with patients to accommodate diet restrictions. The ambassador updates and corrects patient-selected menus only with the patient’s knowledge, using the menu correction guide and consulting the assigned dietitian as a resource to help avoid serious errors. The role also requires describing the ingredients and features of menu items, entering patient food preferences into the Patient Services Software Platform, and using the EPIC Platform as needed or directed. The position reports to the Manager Patient Services or designee. The schedule is 24 flex 32 hours, with day shifts from 6:15 a.m. to 2:45 p.m. or 6:30 a.m. to 3:00 p.m. as needed, and a rotation of every other weekend and annual holidays. Compensation is based on experience, with a stated pay range of $16.81–$23.81 per hour.

Requirements

High school diploma or GED plus additional courses or training, or equivalent knowledge or experience, is preferred.
Must be fully vaccinated against seasonal influenza and COVID-19, or obtain an exemption for medical or personal reasons by signing a statement after hiring.

Responsibilities

Perform duties to support customer and patient satisfaction.
Ensure patient meal selections are made as close to mealtime as possible.
Adjust meal selections with patients to accommodate diet restrictions.
Update and correct patient-selected menus only with the patient’s knowledge.
Use the menu correction guide and consult the assigned dietitian as a resource when correcting menus to avoid serious errors.
Describe the ingredients and features of menu items.
Enter patient food preferences into the Patient Services Software Platform.
Use the EPIC Platform as needed or directed.
Perform other reasonable duties as assigned.