Patient Services Ambassador

Southcoast Health System, Inc. • Fall River, MA

1d • $17 - $24 • Onsite

About The Position

The Patient Services Ambassador performs a variety of duties to support customer and patient satisfaction. The role helps ensure patient meal selections are made as close to mealtime as possible, adjusts selections to diet restrictions with the patient, and updates or corrects patient-selected menus only with the patient’s knowledge. The ambassador uses the menu correction guide and consults the assigned dietitian as a resource to avoid serious errors, and must be able to describe the ingredients and features of all menu items. The role also enters patient food preferences into the Patient Services Software Platform and uses the EPIC Platform as needed or directed. Other reasonable duties may be assigned.

This position is based at Charlton Memorial Hospital in Fall River, Massachusetts. The listed schedule is 24 flex 32 hours, with day shifts from 6:15 a.m. to 2:45 p.m. or, as needed, 6:30 a.m. to 3:00 p.m. The role requires every-other-weekend work and an annual holiday rotation. The position reports to the Manager Patient Services or designee.

Requirements

• High school diploma or GED plus additional courses or training, or equivalent knowledge or experience, is preferred.
• Must be fully vaccinated against seasonal influenza and COVID-19, or qualify for a medical or personal exemption by signing a statement certifying the choice to be exempt from vaccination once hired.
• Availability for every-other-weekend work and an annual holiday rotation.

Responsibilities

• Perform duties to support customer and patient satisfaction.
• Ensure patient meal selections are made as close to mealtime as possible.
• Adjust meal selections to diet restrictions with the patient.
• Update and correct patient-selected menus only with the patient’s knowledge.
• Use the menu correction guide and assigned dietitian as a resource to avoid serious errors in menu correction.
• Describe the ingredients and features of all menu items.
• Enter patient food preferences into the Patient Services Software Platform.
• Use the EPIC Platform as needed or directed.
• Perform other reasonable duties as assigned.

Benefits

• Competitive pay and comprehensive benefits package
• Generous Earned Time Off Package
• Employee Wellbeing Program
• 403B Retirement Plan with company match
• Tuition assistance / Federal Loan Forgiveness programs
• Professional growth opportunities and customized leadership training

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED