Patient Services Ambassador
About The Position
Southcoast Health is seeking a Patient Services Ambassador to support customer and patient satisfaction at Charlton Memorial Hospital in Fall River, Massachusetts. The role is scheduled for 24 hours per week on the day shift, with shifts of 6:15 a.m.–2:45 p.m. or, as needed, 6:30 a.m.–3:00 p.m. The position includes an every-other-weekend and annual holiday rotation. The ambassador helps ensure patient meal selections are made as close to mealtime as possible, adjusts selections to comply with diet restrictions in consultation with the patient, and updates menus only with the patient’s knowledge. The role uses a menu correction guide and assigned dietitian as resources to help prevent menu-correction errors. It also requires describing menu ingredients and features, entering patient food preferences into the Patient Services Software Platform, and using EPIC as needed or directed. The position reports to the Manager Patient Services or designee. The stated pay range is $16.81–$23.81 per hour, with the rate determined by experience. Southcoast Health describes itself as a not-for-profit charitable health system serving Southeastern Massachusetts and Rhode Island.
Requirements
- High school diploma or GED, plus additional courses or training, or equivalent knowledge or experience; listed as preferred.
- Must be fully vaccinated against seasonal influenza and COVID-19, or qualify for an exemption for medical or personal reasons by signing a statement certifying the choice to be exempt once hired.
- Available to work 24 hours per week, with an every-other-weekend and annual holiday rotation.
Nice To Haves
- High school diploma or GED plus additional courses or training, or equivalent knowledge or experience.
Responsibilities
- Perform a variety of duties to help ensure customer and patient satisfaction.
- Ensure, as directed, that patient meal selections are made as close to mealtime as possible.
- Adjust meal selections to diet restrictions with the patient.
- Update and correct patient-selected menus only with the patient’s knowledge.
- Use the menu correction guide and assigned dietitian as resources to avoid serious errors in menu correction.
- Describe the ingredients and features of all menu items.
- Enter patient food preferences into the Patient Services Software Platform.
- Perform duties using the EPIC Platform as needed or directed.
- Perform other reasonable duties as assigned.
Benefits
- Competitive pay and comprehensive benefits package.
- Generous Earned Time Off package.
- Employee Wellbeing Program.
- 403B retirement plan with company match.
- Tuition assistance and Federal Loan Forgiveness programs.
- Professional growth opportunities and customized leadership training.
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What This Job Offers
Job Type
Part-time
Education Level
High school or GED
