Patient Service Specialist - Full-time

Penn State Health Rehabilitation Hospital • Hummelstown, PA

1d

About The Position

The Patient Service Specialist coordinates and administers front office operations at the Penn State Health Rehabilitation Hospital outpatient center in Hummelstown, Pennsylvania. The center provides care for individuals with brain injuries, spinal cord injuries, neurological disorders, orthopedic issues, amputation, and multiple traumas. The role supports patient scheduling, reception, medical record preparation, center statistics and reporting, and data collection, while providing a professional first impression and a positive experience for patients and families.

This is a full-time position. Compensation is based on years of experience. The employer provides an extensive orientation program and describes benefits and support for career growth and personal well-being.

Requirements

• High school diploma or equivalent.
• Data entry experience.
• Customer service and interpersonal skills to communicate effectively with staff, support personnel, patients, physicians, and community members.

Nice To Haves

• Certified BLS.
• Two years of experience in a medical office setting requiring multitasking.
• Knowledge of insurance verification.

Responsibilities

• Coordinate and administer front office operations while delivering a high level of customer service to patients, employees, and referral sources.
• Perform office functions related to patient scheduling, reception, medical record preparation, center statistics and report compilation, and data collection and dissemination.
• Schedule patients within established guidelines and, with assistance from the Center Manager, help reduce cancellations and recapture missed visits through rescheduling and refill appointments.
• Encourage patients to follow physician-prescribed treatment frequency and offer alternative appointments when patients cancel.
• Modify patient schedules as needed to accommodate staffing and center needs.
• Greet and register patients promptly and professionally, complete required forms and obtain signatures and insurance-card copies, and validate patient-provided information.
• Verify patient information before initial evaluation and explain benefits, patient financial responsibility, billing processes, and outpatient policies and procedures.
• Enter new patient information in NPR and enter daily statistics into required databases accurately and on time.
• Collect co-payments, deductibles, co-insurance, and fees for supplies and aftercare services; provide receipts and maintain related collection records, deposits, and secure storage of funds.
• Deposit collected cash at least once a week.
• Track and obtain ongoing insurance verification and authorization information from payers and communicate it to patients, admission staff, and the treatment team.
• Work with the treatment team to ensure authorizations, prescriptions, and certifications are in place before treatment sessions, and maintain authorized visits in NPR.
• Perform other duties as requested.

Benefits

• Extensive and thorough orientation program.
• Generous paid time off and paid sick time for full-time team members.
• Medical/RX, health, vision, employee assistance program (EAP), and dental plan offerings for full-time team members.
• Company-matching 401(k) retirement plan.
• Life and disability protection for full-time team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED