Patient Service Specialist - Psychological Services - Full Time

University of Vermont Health Network • Burlington, VT

4d • $22 - $32 • Hybrid

About The Position

The Patient Service Specialist is an integral part of the patient experience and contributes to high-quality customer service for patients and visitors. The role provides administrative support in the clinic setting to patients and families, care team members, and administrative leaders to help ensure the smooth operation of the medical office. The position is hybrid, with some remote work and at least two days per week on site in the clinic. This is a bargaining union position.

Requirements

• High school diploma or equivalent.
• Proven customer service experience.

Nice To Haves

• Coursework in administrative or medical sciences.
• Experience in a clinical and/or administrative setting.
• Previous experience supporting a continuous care clinic, such as weekly or biweekly therapies, serving people with mental health conditions.
• Experience or interest in supporting a growing clinic with referral intake and triage, waitlist management, patient scheduling, and clinic flow processes.

Responsibilities

• Support patients, families, care team members, and administrative leaders with clinic administration and customer service.
• Support clinic intake and triage of patient referrals, active waitlist management, patient scheduling, and clinic flow processes and procedures.
• Manage consult requests and referrals for inpatient consult services.
• Maintain records related to referrals and waitlists.
• Complete prior authorizations and facilitate patient access to estimates for costs of care.
• Purchase departmental materials and supplies.
• Send and receive faxes and mail, and perform other on-site tasks that facilitate clinic operations.
• Create orientation materials and process documents for the psychology training program and staff.
• Contribute to onboarding new hires and trainees.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED