Patient Service Specialist- Endocrinology- Full Time

Guthrie Enterprise•Sayre, PA

About The Position

The Patient Service Specialist provides daily front-office and operational support for Guthrie Medical Group’s Endocrinology practice in Sayre, Pennsylvania. The role supports smooth patient flow, accurate registration, and excellent customer service, while helping create a welcoming environment and supporting the clinical team. The specialist is often the first point of contact for patients and helps them access care and navigate services from scheduling through follow-up. The position requires someone who is self-motivated, flexible, punctual, detail-oriented, and able to manage time and communicate effectively. The specialist demonstrates patient centeredness, teamwork, and excellence while handling competing tasks in a fast-paced, changing environment. This is a full-time position with typical hours Monday through Friday, 8 a.m. to 5 p.m.

Requirements

High school diploma or GED.
Ability to be self-motivated, flexible, punctual, and detail-oriented, with good time-management and communication skills.
Ability to prioritize simultaneous tasks in a fast-paced, changing work environment.
Comfort using computers and learning new applications.
Commitment to maintaining patient confidentiality and complying with HIPAA.

Nice To Haves

Graduation from a Medical Office Assistant school.
At least one year of experience in a customer-service-related field, with demonstrated customer service in a fast-paced environment.
Medical office experience and knowledge of medical terminology.

Responsibilities

Greet every patient courteously, professionally, and promptly.
Answer telephone calls in a friendly and efficient manner, screen calls, take messages, and provide information according to telephone standards.
Schedule and maintain patient appointments electronically; verify information when scheduling, assign B# / MRN numbers to new patients, and edit schedules as directed by practice management.
Register patients and review, verify, and correct demographic and insurance information; scan current insurance cards into confidential medical records.
Verify eligibility with major insurance carriers, including New York and Pennsylvania Medical Assistance; complete insurance forms, pre-certifications, and referrals.
Inform patients of, quote, and collect copayments, deductibles, deposits, and unpaid balances at registration according to organizational policies.
Complete daily cash-out and balancing in accordance with the Patient Cash Control Policy.
Coordinate information between patients, physicians, hospital staff, and organizational departments, and keep patients informed of delays.
Follow departmental and organizational policies and attend required meetings and huddles.
Prioritize multiple daily tasks in a fast-paced, changing environment while working within a team.
Maintain strict confidentiality of patient health information in accordance with HIPAA.
Participate in organizational quality initiatives and complete other assigned projects or duties.