Patient Access Specialist Endocrinology

Inova Health System • Ashburn, VA

3d • $20 - $33 • Onsite

About The Position

Inova Endocrinology - Filigree is seeking a dedicated Patient Access Specialist. This full-time role follows Monday-Friday office hours, 8:00 a.m.-5:00 p.m. The specialist adheres to Inova Health System's Service Excellence standards while admitting and scheduling patients, verifying insurance, and providing financial counseling. The role also supports patient communication and advocacy, referrals, documentation, case management, and coordination with other departments and teams.

Requirements

• High school diploma or GED.
• At least 1 year of patient access experience.

Responsibilities

• Manage complex patient intake, registration, and documentation cases; resolve errors, confirm authorizations, validate documents, and index records.
• Prepare schedules, track records, and navigate multiple administrative and technology systems.
• Coordinate documentation and follow up on case-related tasks.
• Assess insurance coverage and initiate financial assistance.
• Apply payer-specific rules, resolve insurance issues, and identify contract limitations.
• Resolve moderate patient concerns and track follow-ups with patients.
• Educate patients about kiosks and report kiosk usage trends.
• Coordinate with departments, tailor patient messaging, and support patients.
• Validate insurance and track referral status.
• Schedule specialty visits and coordinate patient preparation.
• Coordinate transportation for patients with special needs.
• Resolve minor chart issues and assist with release of information.
• Provide documentation to utilization review teams.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision coverage.
• Team member wellness program.
• Retirement plan with Inova matching the first 5% of eligible contributions, starting on the first day.
• Up to $5,250 per year in education assistance.
• Up to $10,000 in student loan assistance.
• Up to 25 mental health coaching or therapy sessions per person per year at no cost for team members, their spouses or partners, and their children.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED