Patient Service Representative - Endocrinology

Summit Health CityMD•Clifton, NJ

About The Position

The Patient Service Representative supports the Endocrinology department by welcoming patients and visitors, coordinating registration and patient flow, and providing courteous customer service. The role handles calls and messages, informs patients about schedule delays, and performs payment collection and reconciliation duties. It also maintains patient records and insurance information, schedules appointments and diagnostic services, coordinates referrals and pre-authorizations with clinical staff, and completes general office tasks. The position may require coverage at other office locations and commuting to satellite offices as needed.

Requirements

High school diploma or GED required.
Ability to communicate in English, orally and in writing.
Excellent customer service skills.
Ability to organize and perform multiple tasks in a timely manner.
Basic proficiency in computer use.
Ability to commute to satellite offices as needed.
Ability to perform the physical demands described, including pushing and pulling, lifting, moving between locations, using hand and finger dexterity, maintaining balance while climbing, bending, or reaching, and sustained typing, standing, bending, or walking.
Ability to work in an environment with the listed environmental risks and possible exposure to infectious hazards, blood, body fluids, non-intact skin, or tissue specimens.

Nice To Haves

Associate degree preferred.
Previous Patient Service Representative experience preferred.
Knowledge of medical office operations and terminology preferred.
Previous experience with standard office technology in a Windows-based environment preferred.
Experience with EHR, Practice Management System, and Departmental/Ancillary Systems preferred.

Responsibilities

Greet visitors, patients, and families professionally and direct them appropriately.
Maintain efficient patient flow through registration and provide customer service to patients and families.
Answer and route telephone calls, take accurate messages, and use appropriate telephone etiquette.
Inform patients of physician schedule delays and assist with their comfort while they wait.
Post self-pay charges, collect payments, issue receipts, reconcile daily payments, and reconcile billing slips to the daily schedule.
Open and close batches, reconcile collections, prepare deposits, and document corrections.
Scan insurance cards, verify insurance through the online system, and update patient accounts and information, including demographics, insurance, HIPAA forms, and financial waivers.
Schedule appointments according to department guidelines, use waitlists when applicable, confirm future appointments as needed, and review eligibility and phone reports.
Schedule and enter orders for diagnostic tests and procedures according to established workflows.
Coordinate with Patient Care Resources and clinical staff to support timely pre-authorizations.
Complete referrals according to departmental guidelines and enter them into the appropriate system.
Communicate problems, concerns, or issues promptly and appropriately to the Office Supervisor or Manager.
Perform clerical duties such as faxing, photocopying, scanning, filing, and mailing.
Demonstrate flexibility with work schedules and cover for other staff, including at other office locations, when asked.
Follow downtime procedures and perform other duties as required.
Commute to satellite offices as needed.