Patient Financial Services Representative Endocrinology

Banner Health • Sun City, AZ

1d • Onsite

About The Position

Banner Health is hiring a Front Desk Patient Financial Services Representative for its Sun City West Endocrinology clinic. The representative is the first point of contact for patients and visitors and works with healthcare professionals to provide a welcoming, positive experience. The role coordinates patient flow through registration, scheduling, insurance verification, payment collection, and related front-desk services. It also provides financial guidance, supports reimbursement efforts, and handles patient information in accordance with organizational policies and applicable requirements.

The position works Monday through Friday from 8:30 a.m. to 5:00 p.m. at Banner Medical Group Sun City West Endocrinology, 14416 W Meeker Blvd., Building C, Sun City West, Arizona. Banner Medical Group provides primary and specialty care across the communities served by Banner Health. The organization has more than 1,000 physicians and more than 3,500 employees in its group.

Requirements

• High school diploma, GED, or equivalent working knowledge.
• At least one year of work experience involving knowledge of patient financial services, financial or collection services, or insurance industry processes.
• Ability to manage multiple tasks simultaneously with minimal supervision and work independently.
• Strong interpersonal, oral, and written communication skills to interact effectively with a wide range of audiences.
• Strong knowledge of common office software, including word-processing, spreadsheet, and database software.

Nice To Haves

• Experience with the company's systems and processes.
• Previous cash collections experience.
• Additional related education and/or experience.

Responsibilities

• Perform patient registration and check-in, including data entry, providing information and intake forms, obtaining signatures, and generating population health summaries.
• Verify insurance eligibility and benefits with payors, document verification, and assist with pre-certification, referrals, and authorizations.
• Calculate and collect patient liability, explain financial policies, and inform patients and families about resources for alternative payment arrangements.
• Enter payments and charges, complete daily payment and charge reconciliation, balance the cash drawer, and prepare bank deposits and required paperwork.
• Schedule office visits and procedures, considering payor plan provisions; confirm appointments as needed and ensure patients are prepared for visits.
• Address patient concerns by phone, email, and in person, and communicate with patients, families, care teams, management, centralized services, and HIMS to support patient flow.
• Assist with patient medical-record requests in accordance with company procedures and applicable state and federal laws.
• Provide additional patient-flow services as needed, such as escorting patients, taking vitals and patient history, assisting with treatment, distributing mail and fax information, and ordering supplies.
• Work independently under regular supervision, prioritize tasks in a fast-paced, high-volume environment, and use sound judgment to support timely and appropriate patient care.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED