Patient Financial Services Representative Endocrinology
About The Position
The Patient Financial Services Representative serves as the first point of contact for patients and visitors at the front desk of Banner Medical Group Sun City West Endocrinology. The role coordinates patient flow by answering phones, scheduling appointments, registering patients and insurance information, obtaining required signatures, verifying coverage, validating referrals and authorizations, and collecting patient liability. The representative provides financial guidance to patients, accurately posts charges and payments, and releases information in accordance with organizational and compliance policies. The position works independently under regular supervision in a fast-paced, high-volume environment requiring multitasking, sound judgment, and prioritization. It involves regular interaction with patients and families, physician office staff, third-party payors, care teams, management, centralized services, and Health Information Management Services (HIMS). The role also supports patient flow through a variety of clinic services. The position is based at Banner Medical Group Sun City West Endocrinology, 14416 W Meeker Blvd., Building C, Sun City West, Arizona 85375. The stated schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m.
Requirements
- High school diploma, GED, or equivalent working knowledge.
- One or more years of work experience involving knowledge of patient financial services, financial or collection services, or insurance industry processes.
- Ability to manage multiple tasks simultaneously with minimal supervision and work independently.
- Strong interpersonal, oral, and written communication skills to interact effectively with a wide range of audiences.
- Strong knowledge of common office software, including word processing, spreadsheet, and database software.
Nice To Haves
- Experience with the company's systems and processes.
- Previous cash collections experience.
- Additional related education and/or experience.
Responsibilities
- Perform patient registration and check-in, including data entry, providing information and intake forms, obtaining signatures, and generating population health summaries.
- Verify insurance eligibility and benefits with payors and document the results; assist with obtaining or validating pre-certifications, referrals, and authorizations.
- Calculate and collect patient liability based on verified benefits and expected reimbursement; explain financial policies and available alternative payment arrangements.
- Enter payments and charges for services and complete timely, accurate daily reconciliation; balance the cash drawer and prepare daily bank deposits with required paperwork for centralized billing.
- Schedule office visits and procedures within the medical practice and external practices as needed, maximizing reimbursement in accordance with payor plan provisions.
- Confirm next-day appointments as necessary and ensure patients are prepared for visits.
- Address patient concerns by telephone, email, and in person, using effective communication to support patient flow and coordinate with internal and external customers, care teams, management, centralized services, and HIMS.
- Assist with patient medical-record requests in accordance with company policies and procedures and state and federal laws.
- Support patient flow through services that may include escorting patients, taking vital signs and patient history, assisting with treatment, distributing mail and fax information, and ordering supplies.
- Prioritize work independently and ensure patient care processes are appropriate and timely in a fast-paced, high-volume environment.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
