Patient Service Representative - Endocrinology

Mercy • Fort Smith, AR

3d

About The Position

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR supports a positive and seamless patient experience by managing front desk operations and workflows. The role requires completing Clinic Core Front Desk Training after hire.

Requirements

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills and the ability to interact courteously and professionally with patients and visitors.
• Empathetic, patient-focused approach and ability to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy and procedure.
• Adaptability and ability to work effectively under pressure while handling unexpected situations professionally and calmly.
• Ability to occasionally push, pull, and/or lift 50 pounds.
• Ability to stand and walk during each shift.
• Ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Nice To Haves

• One year of applicable medical office experience.

Responsibilities

• Serve as the first point of contact for patients and visitors.
• Manage front desk operations and workflows to support a positive patient experience.
• Interact professionally with patients, healthcare professionals, and other staff members.
• Enter patient information, schedule appointments, and process documentation accurately.
• Handle patient and visitor inquiries and concerns with tact and diplomacy.
• Maintain confidentiality and follow privacy policies and procedures.
• Attend and complete Clinic Core Front Desk Training after hire.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Tuition support
• Matched retirement plans for team members working 32 or more hours per pay period

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED