Patient Service Specialist - Psychological Services - Full Time

UVM Medical Center • Burlington, VT

3d • Hybrid

About The Position

The Patient Service Specialist is an integral part of the patient experience and contributes to providing caring, consistent, and reliable customer service to patients and visitors. The role provides administrative support in the clinic setting to patients and families, members of the care team, and administrative leaders to ensure smooth operation of the medical office.

This hybrid position includes remote work and requires at least two days on site in the clinic. The role supports a growing Medical Psychology clinic, including intake and triage of patient referrals, waitlist management, patient scheduling, and clinic-flow processes. Additional duties may include supporting inpatient consult services, maintaining referral and waitlist records, completing prior authorizations, helping patients access care-cost estimates, ordering supplies, handling mail and faxes, preparing orientation and process materials, and contributing to onboarding of new hires and trainees. This is a bargaining union position.

Requirements

• High school diploma or equivalent.
• Proven customer service experience.
• Ability to work a hybrid schedule, including at least two days on site in the clinic.

Nice To Haves

• Coursework in administrative or medical sciences.
• Experience in a clinical and/or administrative setting.
• Experience supporting a continuous-care clinic, such as weekly or biweekly therapies, serving people with mental health conditions.
• Experience or interest in supporting referral intake and triage, active waitlist management, patient scheduling, and innovative clinic-flow processes and procedures.

Responsibilities

• Provide administrative support to patients and families, care-team members, and administrative leaders.
• Support clinic operations, including intake and triage of patient referrals, waitlist management, patient scheduling, and clinic-flow processes.
• Manage consult requests and referrals for inpatient consult services.
• Maintain records related to referrals and waitlists.
• Complete prior authorizations and facilitate patient access to estimates for costs of care.
• Purchase departmental materials and supplies and send and receive faxes and mail.
• Create orientation materials and process documents for the psychology training program and staff.
• Contribute to onboarding new hires and trainees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED