Patient Service Specialist- ENT - Full Time

Guthrie Enterprise•Sayre, PA

About The Position

ENT is seeking a full-time Patient Service Specialist to provide daily front-office support at its Sayre, Pennsylvania practice. The role supports smooth patient flow, accurate registration, and exceptional customer service, while helping create a welcoming environment and supporting clinical teams. The Patient Service Specialist connects patients with specialized ENT care and maintains accurate patient information in a fast-paced medical practice. The position requires a self-motivated, flexible, punctual, detail-oriented person with good time-management and communication skills. The specialist performs duties consistent with Guthrie Medical Group’s Service Excellence Standards, demonstrating patient-centeredness, teamwork, and excellence. Typical hours are Monday through Friday, 8 a.m. to 5 p.m.

Requirements

High school diploma or GED.
Self-motivation, flexibility, punctuality, attention to detail, good time-management skills, and excellent communication skills.
Comfort with computers and learning new applications.
Ability to prioritize simultaneous tasks in a fast-paced, changing work environment.

Nice To Haves

Graduation from a Medical Office Assistant school.
At least one year of experience in a customer-service-related field, with demonstrated commitment to customer service in a fast-paced environment.
Medical office experience and knowledge of medical terminology.

Responsibilities

Greet every patient courteously, professionally, and promptly.
Answer telephone calls in accordance with Guthrie’s Telephone Standards; screen calls, take messages, and provide information.
Schedule and maintain patient appointments electronically, verify information during scheduling, assign B# / MRN identifiers to new patients, and edit appointment schedules as directed by practice management.
Register patients and review, verify, and correct demographic and insurance information; scan current insurance cards into confidential medical records.
Verify eligibility for major insurance carriers, including New York and Pennsylvania Medical Assistance, and complete insurance forms, pre-certifications, and referrals.
Inform patients of, quote, and collect copayments, insurance deductibles, deposits, and unpaid balances in accordance with organizational policies and guidelines.
Complete daily cash-out and balancing according to the Patient Cash Control Policy.
Liaise among patients, physicians, hospital staff, and organizational departments, sharing necessary information and keeping patients informed of delays.
Follow departmental and organizational policies and attend required meetings and huddles.
Prioritize multiple daily tasks in a fast-paced, changing environment while working within a team structure.
Maintain strict confidentiality of patient health information in compliance with HIPAA.
Assist with and complete other assigned projects and duties, including participating in organizational quality initiatives.