PATIENT SERVICE SPECIALIST - ENT CALL CENTER - FULL TIME

WATSON CLINIC LLP • Baltimore, MD

3d

About The Position

The Patient Service Specialist on the ENT Call Center team works directly with patients in a fast-paced, high-volume call center. The role schedules, reschedules, and cancels appointments for multiple providers across multiple specialties or the pediatric department. The specialist handles incoming and outgoing calls, schedules appointments based on physician referrals, and arranges hospital follow-up appointments based on discharge or Emergency Room instructions. The role also processes appointment requests through the Patient Portal on patients’ behalf.

The specialist greets callers, provides general directions to and within the facilities, and communicates effectively with a clear speaking voice. The position requires a positive, professional, and affirmative demeanor when interacting with patients, visitors, and coworkers.

Requirements

• High school graduate or GED equivalent.
• All related education and experience must be within the last five years.
• Meet department standards for general abilities and typing tests.
• Have accurate keyboard skills.
• Have knowledge of Windows-based computer applications.
• Be detail oriented and able to access data from varied resources and programs.
• Possess a professional manner and appearance.
• Possess strong interpersonal skills and a clear speaking voice.

Nice To Haves

• Understanding of medical, insurance, and legal terminology.
• At least one year of customer service experience in a related field.
• At least one year of medical appointment scheduling experience.
• At least one year of insurance verification experience.
• At least one year of billing or payment processing experience.

Responsibilities

• Schedule, reschedule, and cancel appointments for multiple providers across multiple specialties or the pediatric department.
• Receive incoming calls and make outgoing calls to schedule or reschedule appointments.
• Schedule appointments based on physician referrals.
• Schedule hospital follow-up appointments based on discharge or Emergency Room instructions.
• Schedule, reschedule, and cancel appointments via Patient Portal requests on patients’ behalf.
• Greet callers and provide general directions to and within the facilities.
• Communicate professionally and effectively with patients, visitors, and coworkers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED