Call Center Patient Recruitment Specialist

CenExel • Atlanta, GA

7d • Onsite

About The Position

The Call Center Patient Recruitment Specialist connects with customers and potential study participants by phone. The role conducts initial telephone screenings according to study protocols, manages a high volume of incoming and outgoing calls, and schedules and confirms screening appointments. It also supports adherence to applicable regulations, good clinical practices, company procedures, study protocols, and other guidelines.

Requirements

• Effectively communicate verbally and in writing.
• Have a high school diploma or GED.
• Be able to perform detail-oriented work.
• Have basic computer skills.
• Follow up on assignments.

Responsibilities

• Maintain a professional relationship with potential study participants.
• Perform initial telephone screenings of patients according to study protocols.
• Manage a large volume of incoming and outgoing calls in a timely manner.
• Schedule screening appointments in Clinical Conductor.
• Make reminder phone calls as needed.
• Support and ensure adherence to FDA Code of Federal Regulations, ICH, GCP, CenExel standard operating procedures, site working practices, protocols, and company guidelines and policies.
• Perform other duties and responsibilities as assigned.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Long-term disability insurance
• Short-term disability insurance
• Life insurance
• 401(k)

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED