Call Center Patient Recruitment Specialist
CenExel•Atlanta, GA
•Onsite
About The Position
The Call Center Patient Recruitment Specialist connects with customers by phone and maintains professional relationships with potential study participants. The role performs initial telephone screening of patients according to study protocols, manages incoming and outgoing calls, schedules screening appointments in Clinical Conductor, and makes reminder calls as needed. The position supports adherence to applicable research regulations, standards, procedures, protocols, and company guidelines. Other duties may be assigned. This is an onsite role in an indoor office environment.
Requirements
- High school diploma or GED.
- Effective verbal and written communication skills.
- Ability to perform detail-oriented work.
- Basic computer skills.
- Ability to follow up on assignments.
- Ability to report to work as scheduled.
Responsibilities
- Maintain professional relationships with potential study participants.
- Perform initial telephone screening of patients in accordance with study protocols.
- Manage a large volume of incoming and outgoing calls in a timely manner.
- Schedule screening appointments in Clinical Conductor.
- Make reminder phone calls as needed.
- Support and ensure adherence to best practices, FDA Code of Federal Regulations, ICH, GCP, CenExel standard operating procedures, site working practices, protocols, and company guidelines and policies.
- Assume other duties and responsibilities as assigned.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Long-term disability insurance
- Short-term disability insurance
- Life insurance
- 401(k)
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
