Patient Recruitment Specialist

Flourish Research•Birmingham, AL

2d•Onsite

About The Position

Flourish Research is hiring a Patient Recruitment Specialist to support its Birmingham, Alabama site. This onsite role contributes to clinical research by recruiting qualified participants for assigned studies and helping the recruitment department meet enrollment goals. The specialist communicates study visit and procedure expectations, screens and follows up with potential participants, documents information in computerized systems, and maintains confidentiality of study and protected health information. For studies where the specialist serves as Lead Recruiter, the role also includes participating in planning and training meetings and maintaining campaign portals and reporting. The position involves working with clinical research staff and communicating professionally with participants, sponsors, CROs, IRBs, and healthcare providers. Work is generally performed in a clinical or office setting and may include local travel, recruitment events, and occasional night or weekend schedules.

Requirements

High school diploma or equivalent.
At least 3 years of experience in clinical or biological research.
Experience specifically in patient recruitment.
Experience with inbound and outbound calling.
Excellent interpersonal, written, and verbal communication skills.
Good critical-thinking and problem-solving skills.
Detail-oriented, organized, and self-motivated, with the ability to work independently and as part of a team, stay on task, and meet deadlines.
Professional demeanor and strong work ethic.
Excellent customer service and telephone skills.
Familiarity with medical terminology.
Ability to sit for extended periods and work in a call-center environment with occasional distractions and noise.
Ability to use a computer extensively.
Ability to lift 35 pounds and occasionally more.
Ability to drive and have daily access to an automobile.
Ability to maintain confidentiality and follow relevant study procedures and company policies.

Nice To Haves

College degree.
Knowledge of IRB, FDA, GCP, and HIPAA guidelines; this knowledge is preferred but not required.

Responsibilities

Recruit qualified study participants for assigned protocols and meet enrollment obligations within sponsor timelines while following applicable regulations and ethical guidelines.
Read, understand, and communicate expectations for protocol-specified patient visits and procedures.
Call, appropriately screen, and follow up with potential study participants to provide timely responses.
Work as a member of the recruitment department to help meet departmental goals across assigned studies.
For studies assigned as Lead Recruiter, participate in pre-SIV, SIV, training, protocol review, and follow-up meetings, and maintain campaign portals and associated reporting.
Phone-screen potential participants using the applicable inclusion and exclusion criteria in the study protocol recruitment guide.
Enter potential study volunteers’ medical history and demographic information into a computerized database.
Follow up with no-shows and update their status in CTMS promptly, with appropriate comments and documentation.
Make reminder calls for scheduled pre-screens and screens.
Stay informed about upcoming studies and share ideas for pre-screening where applicable.
Participate in walk-in screenings, open houses, health screenings, expos, and other in-person recruitment events as assigned.
Maintain confidentiality of study protocol information and protected health information.
Attend required meetings and training to remain current on regulations, study protocols, and company policies.
Perform study-related duties in a time- and cost-effective manner and in accordance with company policies and safety practices.
Represent Flourish Research professionally and courteously when interacting with staff, sponsors, CROs, IRBs, participants, clinical personnel, and other contacts.
Assist with departmental initiatives and process improvements, adapt to additional tasks, and complete at least 80% of annual goals.
Perform additional duties as assigned by management.