Patient Recruitment Specialist

Flourish Research•Birmingham, AL

8h•$20 - $22•Onsite

About The Position

Flourish Research is hiring a Patient Recruitment Specialist to support its Birmingham, Alabama site. The role recruits qualified participants for clinical research studies and supports timely enrollment while following applicable regulations, ethical standards, study protocols, and company policies. The specialist works as part of the clinical research recruitment team and may serve as Lead Recruiter for assigned studies, contributing to planning meetings and maintaining campaign portals and reporting. The position is onsite in a clinical or office environment and involves managing a high volume of calls, screening prospective participants, entering participant information into a computerized database, coordinating follow-up and reminders, and participating in in-person recruitment events. Local travel may be required. The schedule is Monday through Friday, day shift, 40 hours per week, with occasional night and weekend work. Compensation is $20–$22 per hour, based on experience.

Requirements

High school diploma or equivalent.
At least 3 years of experience in clinical or biological research.
Experience in patient recruitment.
Experience with inbound and outbound calling.
Excellent interpersonal, written, and verbal communication skills.
Strong critical-thinking and problem-solving skills.
Detail-oriented, organized, and self-motivated; able to work independently and as part of a team, stay on task, and meet deadlines.
Professionalism and a strong work ethic.
Excellent customer-service and telephone skills.
Familiarity with medical terminology.
Ability to adapt and take on additional tasks as requested.
Ability to complete at least 80% of annual goals.
Ability to sit for extended periods and manage extensive computer use in a call-center environment with occasional distractions and noise.
Ability to properly lift 35 pounds and occasionally more.
Ability to drive and have daily access to an automobile.

Nice To Haves

College degree.
Knowledge of IRB, FDA, GCP, and HIPAA guidelines.

Responsibilities

Recruit qualified study participants for assigned protocols to meet enrollment obligations and sponsor timelines while following medical ethics, IRB, GCP, and ICH requirements.
Call, screen, and follow up with prospective participants to provide timely responses.
Work as a member of the recruitment department to help meet departmental goals across assigned studies.
For studies assigned as Lead Recruiter, participate in planning meetings, including pre-SIV, SIV, training, protocol review, and follow-up meetings, and maintain campaign portals and related reporting.
Phone-screen potential participants using the inclusion and exclusion criteria in the study protocol recruitment guide.
Enter medical history and demographic information from potential volunteers into a computerized database.
Follow up with no-shows and promptly update their status and comments in CTMS.
Make reminder calls for scheduled pre-screens and screens.
Stay informed about upcoming studies and communicate ideas about pre-screening where applicable.
Participate in walk-in screenings, open houses, health screenings, expos, and other in-person recruitment events as assigned.
Maintain the confidentiality of study protocol information and protected health information (PHI).
Attend required meetings and training on regulations, study protocols, and company policies.
Perform study-related duties in a time- and cost-effective manner and in accordance with company policies.
Perform duties safely and prudently.
Represent Flourish Research professionally and courteously when interacting with staff, sponsors, CROs, IRBs, participants, medical and nursing staff, contract personnel, and others.
Assist with departmental initiatives and process improvements.
Perform additional duties as assigned by management.