Patient Service Representative Ontario ENT

Trinity Health•Ontario, OR

4d•Onsite

About The Position

Saint Alphonsus Health System is seeking a friendly, empathetic, detail-oriented self-starter to join its Ontario ENT team. The Patient Service Representative partners with physicians and clinical staff to manage patients’ administrative needs and help create a positive experience for patients and their families. The role supports six providers and surgical services including breast, cardiovascular, gynecological, minimally invasive, neurosurgical, orthopedic, and pediatric surgery. The position is full time at 1050 SW 3rd Ave, Ste 3201, Ontario, OR 97914. The schedule is Monday through Thursday, 7:45 a.m.–5:00 p.m., and Friday, 7:45 a.m.–12:45 p.m. The representative checks patients in, collects co-pays, answers phones, takes accurate messages, schedules appointments, checks insurance eligibility, and updates information in the EPIC electronic medical record. The role requires excellent communication and customer service, as well as independent decision-making. Saint Alphonsus Health System colleagues receive competitive compensation, a full benefits package, and opportunities for growth throughout SAHS and Trinity Health. Saint Alphonsus and Trinity Health are equal opportunity employers committed to diversity, inclusion, and a respectful work environment.

Requirements

Previous customer service experience is required.
Friendly, detail-oriented, quick learner with a passion for high-quality customer service.
Excellent communication skills when interacting with patients and families.
Ability to provide superior customer service while using independent decision-making skills.

Nice To Haves

High school diploma or equivalent preferred.
Healthcare experience preferred.
Electronic health record (EHR) experience is a plus.
Medical terminology preferred.
Experience with process improvement or lean philosophy preferred.

Responsibilities

Demonstrate the organization's mission, vision, and values in behavior, practices, and decisions.
Protect patient rights by keeping personal and financial information confidential and following HIPAA guidelines.
Follow policies and procedures, maintain operations, and report needed changes.
Greet patients promptly and provide a positive customer service experience.
Register patients for appointments and complete paperwork.
Verify and update patient and insurance information.
Keep appointments on schedule by notifying providers when patients arrive.
Inform patients promptly of delays, the reason for them, and anticipated wait times.
Collect, record, and communicate patient balances for visits, diagnostic testing, supplies, and other services.
Maintain knowledge of payer practices and deductibles.
Assist patients with financial assistance paperwork.
Manage patient credit extended through payment plans.
Maintain business office inventory and equipment, and order supplies.
Keep the reception and work areas neat.
Follow cash control policies and procedures, balance daily financial activities, and collect payments at the time of service.
Check patients in, collect co-pays, answer telephones, take accurate messages, schedule appointments, check insurance eligibility, and update required information in EPIC.