Patient Service Representative Ontario ENT

Trinity Health • Ontario, OR

3d • Onsite

About The Position

Saint Alphonsus Health System is seeking a friendly, empathetic, detail-oriented self-starter to join its Ontario ENT team as a Patient Service Representative. The role partners with physicians and clinical staff to handle patients’ administrative needs and help create a positive experience for patients and families. The representative checks patients in for appointments, collects co-pays and other payments, answers telephones, takes accurate messages, schedules appointments, checks insurance eligibility, and updates required information in the EPIC electronic medical record. The role supports six providers across surgical services, including breast, cardiovascular, gynecological, minimally invasive, neurosurgical, orthopedic, and pediatric surgery.

This is a full-time position in Ontario, Oregon. The schedule is Monday through Thursday, 7:45 a.m. to 5:00 p.m., and Friday, 7:45 a.m. to 12:45 p.m. Saint Alphonsus Health System offers competitive compensation, a full benefits package, and opportunities for growth. The organization is committed to diversity, inclusion, and equal employment opportunity.

Requirements

• Previous customer service experience is required.
• High school diploma or equivalent is preferred.

Nice To Haves

• Healthcare experience.
• Electronic health record (EHR) experience.
• Knowledge of medical terminology.
• Experience with process improvement or lean philosophy.

Responsibilities

• Demonstrate the organization’s mission, vision, and values through behaviors, practices, and decisions.
• Protect patients’ rights by maintaining confidentiality of personal and financial information and following HIPAA guidelines.
• Maintain operations by following policies and procedures and reporting needed changes.
• Greet patients promptly and provide a positive customer service experience.
• Register patients for appointments and complete paperwork.
• Verify and update patient and insurance information.
• Keep appointments on schedule by notifying providers when patients arrive.
• Inform patients promptly about delays, explain the reason, and provide anticipated wait times.
• Collect, record, and communicate patient-responsible balances for visits, diagnostic testing, supplies, and other services.
• Maintain knowledge of payer practices and deductibles.
• Assist patients with financial assistance paperwork.
• Manage credit extended to patients through payment plans.
• Maintain business office inventory and equipment and order supplies.
• Keep the work area, including the reception area, neat.
• Follow cash control policies and procedures and balance daily financial activities.
• Ensure payments are collected at the time of service.
• Answer telephones, take accurate messages, schedule appointments, check insurance eligibility, and update required information in EPIC.

Benefits

• Competitive compensation.
• Full benefits package.
• Opportunities for growth throughout Saint Alphonsus Health System and Trinity Health.
• Career development opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED