Patient Service Specialist- Radiology Administration- Full Time

Guthrie Enterprise•Binghamton, NY

About The Position

The Patient Service Specialist provides daily front-office and operational support for radiology services in Binghamton, New York. The role supports smooth patient flow, accurate registration, and a welcoming, patient-centered experience while assisting clinical teams and maintaining accurate patient information. The position calls for someone who is self-motivated, flexible, punctual, detail-oriented, and able to manage time and communicate effectively in a fast-paced medical practice. The specialist greets patients, handles telephone calls, schedules appointments, registers patients, verifies demographic and insurance information, and supports insurance eligibility, forms, authorizations, and referrals as applicable. The role may also involve collecting patient payments, balancing daily cash, coordinating information among patients and care teams, and keeping patients informed of delays. The position is full-time. Pay ranges from $17.34 to $23.96 based on experience.

Requirements

High school diploma or GED.
Demonstrated customer-service commitment in a fast-paced environment; at least one year of experience in a customer-service-related field is preferred.
Comfort with computers and learning new applications.
Ability to be self-motivated, flexible, punctual, and detail-oriented, with good time-management and communication skills.

Nice To Haves

Graduation from a Medical Office Assistant school.
At least one year of experience in a customer-service-related field.
Medical office experience and knowledge of medical terminology.

Responsibilities

Greet every patient courteously, professionally, and in a timely manner.
Answer telephone calls in a friendly and efficient manner according to organizational telephone standards; screen calls, take messages, and provide information.
Schedule and maintain patient appointments electronically; verify information at scheduling, assign B# / MRN to new patients, and edit schedules as directed by practice management.
Register patients and review, verify, and correct demographic and insurance information; scan current insurance cards into confidential medical records.
Verify eligibility for major insurance carriers, including New York and Pennsylvania Medical Assistance, and complete insurance forms, pre-certifications, and referrals as applicable.
Inform patients of and collect copayments, insurance deductibles, deposits, or unpaid balances at registration according to organizational policies and guidelines, if applicable.
Perform daily cash-out and balancing according to the Patient Cash Control Policy, if applicable.
Liaise among patients, physicians, hospital staff, and organizational departments, sharing necessary information and keeping patients informed of delays.
Follow departmental and organizational policies and attend meetings or huddles as required.
Prioritize and manage daily tasks simultaneously in a fast-paced, changing environment within a team structure.
Maintain strict confidentiality of patient health information in accordance with HIPAA.
Assist with and complete other assigned projects or duties, including participating in organizational quality initiatives.