Patient Service Specialist - Murfreesboro Radiology
About The Position
The Patient Service Specialist provides service to patients before, during, or after appointments with minimal guidance. The role facilitates efficient workflow, supports appropriate use of technology, and communicates effectively. It also navigates complex patient needs, including scheduling across multiple services and coordinating with outside facilities or providers. The specialist proficiently performs the responsibilities of an Associate Patient Service Specialist, schedules appointments and procedures through clinical communication, work queues, and patient portal messages, and manages registration and patient work queues. The role coordinates with patients and outside facilities to ensure pre-appointment orders and consults have been received and are ready to view before visits. It also communicates with patients through the patient portal, using critical decision-making to route messages appropriately. Additional duties may be assigned. The position calls for customer service skills, patient scheduling and documentation capabilities, familiarity with medical terminology and documentation, and awareness of appointment and procedural scheduling. It supports Vanderbilt Health’s administrative operations and contributes to a collaborative, service-oriented health system.
Requirements
- High school diploma or GED.
- One year of relevant work experience.
- Customer service capability, including anticipating and responding to customer needs.
- Ability to coordinate and schedule patient appointments, procedures, and office visits using computer systems.
- Ability to receive and record patient information.
- Ability to comprehend medical terminology and documentation.
Responsibilities
- Proficiently perform all Associate Patient Service Specialist job responsibilities.
- Schedule appointments and procedures through clinical communication, work queues, and patient portal messages.
- Manage registration and patient work queues.
- Coordinate with patients and outside facilities to ensure pre-appointment orders and consults have been received and are ready to view before the patient visit.
- Communicate with patients through the patient portal and use critical decision-making to route messages appropriately.
- Perform additional duties as assigned.
Benefits
- Comprehensive benefits package, which may include health, disability, retirement, and/or wellness offerings.
- Professional growth opportunities.
- Supportive community and sense of purpose.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
