Patient Service Rep II - Radiology

Health First Careers • Brevard County, FL

5d

About The Position

The Patient Service Representative II provides a friendly, efficient, and accurate patient experience. The role uses technology to manage patient care, including registration, appointment scheduling, support for other clinical specialties, and a variety of departmental projects and clerical duties. The position may perform Patient Service Representative duties across various Health First Medical Group specialties.

Requirements

• High school diploma or equivalent.
• Two years of experience with an electronic health records system (EHR) or two years of related healthcare experience.
• One of the following certifications is required: American Heart Association HeartSaver CPR AED Course Certification before the start date and maintained; Health First Medical Terminology Course Certification within 90 days of the start date and maintained; Health First Insurance 101 Course Certification within 90 days of the start date and maintained; or Health First Safety and Security De-escalation Course Certification within 90 days of the start date and maintained.
• Knowledge of Microsoft Office applications, including Outlook, Teams, Word, and Excel.
• Excellent verbal and written communication skills.
• Ability to relate well to all customers.
• Knowledge of healthcare terminology.
• For hires into Memory Disorder Clinic or Health First Aging, satisfaction of the State of Florida Agency for Health Care Administration (ACHA) Level 2 background screening.

Nice To Haves

• Associate’s degree in a relevant field.
• Five years of healthcare office experience.

Responsibilities

• Prioritize work and manage time efficiently.
• Obtain patient demographic and insurance information and enter it accurately into the patient management system.
• Obtain required signatures on consents and distribute patient information and compliance literature.
• Process and maintain schedules for the area of responsibility and communicate schedule changes as needed.
• Analyze and recognize trends or issues and escalate them to management.
• Assist with training new staff on department-specific procedures and applications.
• Facilitate patient appointments and referrals in a timely, efficient, and friendly manner.
• Answer telephones courteously and tactfully, direct calls, return messages to the appropriate party, and take complete and accurate messages.
• Perform Patient Service Representative duties across various Health First Medical Group specialties.
• Collect current and past-due patient responsibility balances.
• Prepare financial estimates of anticipated service prices before services are rendered and communicate estimated costs to patients.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED