Patient Service Specialist- Family Practice- Full Time

Guthrie Enterprise•Elmira, NY

13d•Onsite

About The Position

Family Practice is seeking a full-time Patient Service Specialist to provide daily front-office support at its Southport, New York practice. The role supports smooth patient flow, accurate registration, and exceptional customer service while helping create a welcoming environment and maintaining accurate patient information. The practice provides care across all stages of life, including preventive care, physicals, immunizations, chronic disease management, and acute care. The Patient Service Specialist performs work consistent with Guthrie Medical Group’s Service Excellence Standards, demonstrating patient-centeredness, teamwork, and excellence. The position requires self-motivation, flexibility, punctuality, attention to detail, time-management skills, and excellent communication. The stated typical schedule is Monday through Friday, 8 a.m. to 5 p.m. Pay ranges from $17.30 to $23.96, based on experience.

Requirements

High school diploma or GED.
Demonstrated customer service commitment in a fast-paced environment; at least one year of experience in a customer-service-related field is preferred.
Comfort with computers and learning new applications.
Ability to be self-motivated, flexible, punctual, detail-oriented, and organized, with good time-management and excellent communication skills.

Nice To Haves

Graduation from a Medical Office Assistant school.
At least one year of experience in a customer-service-related field.
Medical office experience.
Knowledge of medical terminology.

Responsibilities

Greet every patient courteously, professionally, and promptly.
Answer telephone calls in a friendly and efficient manner; screen calls, take messages, and provide information according to telephone standards.
Schedule and maintain patient appointments electronically, verify information during scheduling, assign B# / MRN to new patients, and edit appointment schedules at the direction of practice management.
Register patients and review, verify, and correct demographic and insurance information; scan current insurance cards into confidential medical records.
Verify eligibility with major insurance carriers, including New York and Pennsylvania Medical Assistance, and complete insurance forms, precertifications, and referrals.
Inform patients of, quote, and collect copayments, insurance deductibles, deposits, or unpaid balances at registration according to organizational policies and guidelines.
Complete daily cash-out and balancing in accordance with the Patient Cash Control Policy.
Serve as a liaison among patients, physicians, hospital staff, and organizational departments, communicate necessary information, and keep patients informed of delays.
Follow departmental and organizational policies and attend required meetings and huddles.
Prioritize and manage simultaneous daily tasks in a fast-paced, changing environment as part of a team.
Maintain strict confidentiality of patient health information in accordance with HIPAA.
Assist with and complete other assigned projects and duties, including participating in organizational quality initiatives.