Patient Service Representative- Cherry Westgate Family Practice

Central Ohio Primary Care•Granville, OH

7d•Onsite

About The Position

The Patient Service Representative is a key point of contact for patients and helps provide patients and guests with a positive customer service experience throughout their visit, whether in person, via telehealth, or over the phone. The role supports clinic operations by coordinating with clinical staff, handling patient registration and payments, responding to inquiries, scheduling, and completing clerical tasks. The position is full-time and benefits eligible, based in Granville, Ohio, with a schedule of Monday through Friday and every sixth Saturday, 8:15 a.m. to 5:00 p.m.

Requirements

High school diploma or GED.
Excellent interpersonal and verbal communication skills and relationship-building abilities.
Strong organizational and written communication skills.
Ability to multitask, prioritize, manage time effectively, and respond promptly to patients and visitors.
Strong knowledge of HIPAA guidelines, patient privacy, and confidentiality.
Ability to work independently and in a team environment, and to lead by example.
Excellent computer skills, knowledge of Microsoft programs, and understanding of Electronic Health Record (EHR) systems.

Nice To Haves

One year of administrative experience in a healthcare-related setting.

Responsibilities

Help ensure patients and guests have a positive experience during in-person, telehealth, and telephone interactions.
Communicate regularly with clinical staff and collaborate with the team to meet patient and office needs.
Greet patients and complete established check-in procedures.
Register patients, enter patient information, and verify insurance.
Collect copayments, deductibles, and outstanding balances.
Answer patient and COPC administrative department phone calls and email inquiries in a timely manner; direct or escalate inquiries as needed.
Contact patients regarding appointment reminders and scheduling.
Perform clerical tasks, including distributing mail and reports, filing, scanning, scheduling, data entry, managing the electronic fax inbox, and providing general support to office personnel.
Maintain confidentiality of patient data and stay up to date with HIPAA regulations.