Patient Service Representative- Cherry Westgate Family Practice

Central Ohio Primary Care • Granville, OH

6d • Onsite

About The Position

The Patient Service Representative is a key point of contact who provides patients and guests with a positive customer service experience throughout their visit, whether in person, by telehealth, or over the phone. This full-time, benefits-eligible role is based in Granville, Ohio, and works Monday through Friday and every sixth Saturday, from 8:15 a.m. to 5:00 p.m.

The representative welcomes patients, completes check-in and registration, verifies insurance, collects payments, responds to inquiries, and supports appointment scheduling. The role also includes clerical and general office support, coordination with clinical staff, and protecting confidential patient information in accordance with HIPAA regulations.

Requirements

• High school diploma or GED.
• Excellent interpersonal and verbal communication skills and relationship-building abilities.
• Strong organizational and written communication skills.
• Ability to multitask, prioritize, manage time effectively, and respond promptly to patients and visitors.
• Strong knowledge of HIPAA guidelines, patient privacy, and confidentiality.
• Ability to work independently and as part of a team, and to lead by example.
• Excellent computer skills, knowledge of Microsoft programs, and understanding of Electronic Health Record (EHR) systems.

Nice To Haves

• One year of administrative experience in a healthcare-related setting.

Responsibilities

• Ensure patients have a positive experience during in-person, telehealth, and phone interactions.
• Communicate regularly with clinical staff and collaborate with the team to meet patient and office needs.
• Greet patients and complete established check-in procedures.
• Register patients, enter patient information, and verify insurance.
• Collect copays, deductibles, and outstanding balances.
• Answer patient and COPC administrative department phone calls and email inquiries in a timely manner, directing or escalating inquiries when needed.
• Contact patients for appointment reminders or scheduling.
• Complete clerical tasks, including distributing mail and reports, filing, scanning, scheduling, data entry, managing the electronic fax inbox, and providing general support to office personnel.
• Maintain patient data confidentiality and stay current with HIPAA regulations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED