Medical Front Office - Patient Service Specialist
About The Position
The Patient Service Specialist works at the front desk of an outpatient physical therapy center, managing both the patient-facing and business-side needs of the center. The role helps provide patients with an exceptional experience, from arrival through checkout, by greeting and registering them, explaining what to expect during their visit, and sharing information about their next appointment. The position is full-time at the Enfield, Connecticut location. The listed schedule includes weekday shifts Monday through Friday from 7 a.m. to 3 p.m. or 11 a.m. to 7 p.m., and every other weekend from 8 a.m. to noon. Compensation is $17.00–$20.00 per hour, based on experience.
Requirements
- High school diploma or GED.
- One year of front desk experience.
- One year of scheduling experience.
Nice To Haves
- One year of medical office experience.
- Insurance verification experience.
Responsibilities
- Greet and register patients.
- Explain what patients can expect during their visit and provide information about their next appointment at checkout.
- Schedule patient appointments in person and by phone.
- Communicate regularly with attorney offices, insurance companies, translation companies, market operational leaders, and the business development team.
- Collect patient co-pays.
- Manage payer approvals.
- Conduct insurance authorizations and verifications.
Benefits
- Mentorship and orientation programs.
- Generous paid time off.
- Medical and prescription drug plan offerings.
- Health, vision, and dental plan offerings.
- Company-matching 401(k) retirement plan.
- Life and disability protection.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
