Medical Front Office - Patient Service Specialist
About The Position
The Patient Service Specialist works at the front desk of an outpatient physical therapy center, managing both patient-facing service and business operations. The role helps create an exceptional patient experience by greeting and registering patients, explaining what to expect during visits, and providing next-appointment information at checkout. The specialist also schedules appointments, communicates with external and internal partners, collects co-pays, manages payer approvals, and handles insurance authorizations and verifications. This is a full-time position at the Glendale, Colorado location. The schedule is Monday through Thursday, 7 a.m. to 6 p.m. Compensation is $18.00–$20.00 per hour, based on experience. Benefits are available to full-time employees working at least 32 hours per week.
Requirements
- High school diploma or GED.
Nice To Haves
- One year of front desk experience.
- Bilingual English/Spanish speaking.
Responsibilities
- Greet and register patients.
- Explain what patients can expect during their visit and provide information about their next appointment at checkout.
- Schedule patient appointments in person and by phone.
- Communicate regularly with attorney offices, insurance companies, translation companies, market operational leaders, and the business development team.
- Collect patient co-pays.
- Manage payer approvals.
- Conduct insurance authorizations and verifications.
Benefits
- Mentorship and orientation programs.
- Generous paid time off.
- Medical and prescription drug plans.
- Health, vision, and dental plan offerings.
- Company-matching 401(k) retirement plan.
- Life and disability protection.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
