Patient Service Specialist - Medical Front Office
About The Position
Baylor Scott & White Institute for Rehabilitation is seeking a Patient Service Specialist (PSS) to float among outpatient clinics in Georgetown, Texas, including Georgetown, Georgetown Northwest, Georgetown Southeast, and Liberty Hill. The position is PRN (as needed), with hours varying Monday through Friday between 7 a.m. and 7 p.m. Travel to multiple outpatient clinic locations is required. The specialist provides outstanding customer service and operates the front office of outpatient centers. The role includes processing referrals, scheduling patients, completing intake and data entry, verifying insurance and authorizations, reviewing benefits with patients, collecting copays, preparing billing and closing reports, and handling other tasks as needed. The specialist also supports therapists and therapy assistants and performs daily cash balancing and weekly banking deposits. The PRN rate is $21.00 per hour.
Requirements
- High school diploma or GED is required.
- Be organized and adaptable.
- Work effectively with others or independently.
- Travel to multiple outpatient clinic locations as needed.
Nice To Haves
- Customer service experience.
- Knowledge of insurance verification.
- Experience in healthcare, medical, or dental office administration.
Responsibilities
- Greet patients.
- Answer phones.
- Complete patient intake and data entry.
- Verify insurance and obtain pre-authorizations.
- Schedule patient appointments.
- Operate the front office of outpatient centers.
- Support therapists and therapy assistants.
- Balance cash daily and make weekly banking deposits.
- Process referrals, review benefits with patients, collect copays, and prepare billing and closing reports.
- Travel to other clinic locations as needed.
- Perform other tasks as needed.
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What This Job Offers
Education Level
High school or GED
