Medical Front Office - Patient Service Specialist

NovaCare Rehabilitation•Malvern, PA

12d•$18 - $20•Onsite

About The Position

The Patient Service Specialist manages both the patient-facing and administrative operations of an outpatient physical therapy center in Malvern, Pennsylvania. The role supports patients’ care experience from arrival through checkout by welcoming and registering them, explaining what to expect during their visit, and providing information about upcoming appointments. The specialist also schedules appointments, coordinates with external and internal parties, and handles payment and insurance-related processes. This is a full-time position scheduled Monday through Friday, with hours that vary and some evenings extending until 7 p.m. Compensation is $18.00–$20.00 per hour, depending on experience. Benefits described for employees working at least 32 hours per week include mentorship and orientation programs, generous paid time off, medical/RX, health, vision and dental plan offerings, a company-matching 401(k), and life and disability protection.

Requirements

High school diploma or GED.

Nice To Haves

One year of front desk experience.
One year of medical office experience.

Responsibilities

Greet and register patients and explain what to expect during their visit.
Provide patients with information about their next appointment at checkout.
Schedule patient appointments in person and by phone.
Communicate regularly with attorney offices, insurance companies, translation companies, market operational leaders, and the business development team.
Collect patient co-pays.
Manage payer approvals and conduct insurance authorizations and verifications.