Medical Front Office - Patient Service Specialist
About The Position
The Patient Service Specialist manages the patient-facing and administrative operations of an outpatient physical therapy center in Millington, Tennessee. The role helps create an exceptional patient experience from arrival through checkout by greeting and registering patients, explaining what to expect during visits, and providing information about upcoming appointments. The specialist also handles scheduling, payments, payer approvals, insurance authorizations and verifications, and communication with external and internal stakeholders. This is a full-time position with a weekday schedule that varies. Compensation starts at $17 per hour, pending experience. The employer offers mentorship and orientation programs to support a successful transition into the role.
Requirements
- High school diploma or GED.
- One year of front desk experience.
Nice To Haves
- One year of medical office experience.
- Insurance verification experience.
- One year of scheduling experience.
Responsibilities
- Greet and register patients and provide information about what to expect during their visit and their next appointment at checkout.
- Schedule patient appointments in person and by phone.
- Communicate regularly with attorney offices, insurance companies, translation companies, market operational leaders, and the business development team.
- Collect patient co-pays, manage payer approvals, and conduct insurance authorizations and verifications.
Benefits
- Generous paid time off.
- Medical and prescription drug plan offerings.
- Health, vision, and dental plan offerings.
- Company-matching 401(k) retirement plan.
- Life and disability protection.
- Mentorship and orientation programs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
