Medical Front Office - Patient Service Specialist
About The Position
The Patient Service Specialist manages both the patient-facing and business operations of an outpatient physical therapy center. The role helps create an exceptional patient experience from the front desk, including greeting and registering patients, sharing visit information, scheduling appointments, and supporting payment and insurance processes. The position is full-time at the Cleveland Heights, Ohio location, with a Monday–Friday schedule that includes three evenings per week until 7 p.m. Compensation is $16.00–$18.00 per hour, depending on experience. Benefits described apply to full-time employees working 32 or more hours per week.
Requirements
- High school diploma or GED.
- At least one year of front desk experience.
Nice To Haves
- Healthcare experience.
Responsibilities
- Greet and register patients, explain what to expect during their visit, and provide information about their next appointment at checkout.
- Schedule patient appointments in person and by phone.
- Communicate regularly with attorney offices, insurance companies, translation companies, market operational leaders, and the business development team.
- Collect patient co-pays, manage payer approvals, and conduct insurance authorizations and verifications.
Benefits
- Mentorship and orientation programs.
- Generous paid time off.
- Medical and prescription drug plan offerings.
- Health, vision, and dental plan offerings.
- Company-matching 401(k) retirement plans.
- Life and disability protection.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
