Patient Service Specialist - Full-time

Select Medical • Hummelstown, PA

17h

About The Position

The Patient Service Specialist works at the Penn State Health Rehabilitation Hospital outpatient center in Hummelstown, Pennsylvania, a partnership with Select Medical. The center provides care for individuals with brain injuries, spinal cord injuries, neurological disorders, orthopedic issues, amputations, and multiple traumas. This role coordinates and administers front office operations while providing a professional, compassionate, and customer-focused experience for patients and their families.

Requirements

• High school diploma or equivalent.
• Data entry experience.
• Customer service and interpersonal skills to communicate effectively with staff, support personnel, patients, physicians, and community members.

Nice To Haves

• Certified BLS.
• Two years of experience in a medical office setting requiring multitasking.
• Knowledge of insurance verification.

Responsibilities

• Coordinate and administer center front office operations, including scheduling, reception, medical record preparation, statistics, reports, and data collection.
• Provide a positive first impression and patient experience for patients and family members.
• Schedule patients within established guidelines and work with the Center Manager to reduce cancellations and recapture missed visits through rescheduling and refills.
• Encourage patients to follow physician-prescribed treatment frequency, offer alternatives when appointments are canceled, and adjust schedules as needed for staffing and center needs.
• Greet and register patients professionally and promptly; ensure patient forms are complete and signed, obtain insurance card copies, and validate patient-provided information.
• Verify patient information before initial evaluations and explain benefits, financial responsibilities, billing processes, and outpatient policies and procedures.
• Enter new patient information in NPR and enter daily statistics into required databases accurately and on time.
• Collect patient copayments, deductibles, coinsurance, and fees for supplies and aftercare services; provide receipts and maintain related transaction records and secure cash storage.
• Deposit collected cash at least once a week.
• Track and obtain ongoing insurance verification and authorization information from payers, and communicate it to patients, admission staff, and the treatment team.
• Work with the treatment team to ensure authorizations, prescriptions, and certifications are in place before treatment sessions.
• Complete and maintain authorized visits in NPR.
• Perform other duties as requested.

Benefits

• Extensive orientation program.
• Generous paid time off and paid sick time for full-time team members.
• Medical, prescription, health, vision, employee assistance program, and dental plan offerings for full-time team members.
• Company-matching 401(k) retirement plan.
• Life and disability protection for full-time team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED