Patient Service Scheduler
About The Position
Amedisys, part of the Optum family of businesses, provides home health, hospice, and community-based services. The Patient Service Coordinator (PSC) has a vital non-clinical role supporting home health operations as a liaison between patients, caregivers, clinicians, and office personnel. The position coordinates services, manages administrative processes, supports scheduling activities, and ensures accurate and timely communication to support quality patient care and operational efficiency. The role helps coordinate patient assessment visits, clinician assignments, and ordered visits; responds to scheduling-related calls; monitors hospitalized patients; and supports communication among patients, clinicians, referral sources, business development staff, and office personnel. It also includes reporting and workflow follow-up, assistance with patient transfers between care centers or hospice services, and potentially maintaining routine supplies and coordinating patient supply needs. The employer describes an environment that provides clear direction and development opportunities. Benefits are subject to eligibility requirements. The stated hourly pay range is $16.05 to $24.05 based on full-time employment.
Requirements
- High school diploma or GED equivalent.
Nice To Haves
- At least 1 year of scheduling experience in a healthcare environment.
- At least 1 year of administrative experience in a healthcare environment.
Responsibilities
- Ensure patient assessment visits, including all OASIS visits, are scheduled and performed timely.
- Assign and schedule clinicians in an efficient geography, maximizing clinician efficiency, using the lowest possible discipline, matching skills to required care, and optimizing clinician capacity.
- Collaborate with field clinicians to ensure patient visits are scheduled and completed as ordered and within the care center.
- Manage calls from patients and field staff related to scheduling issues.
- Refer clinical and performance-related issues to the clinical manager.
- Monitor hospitalized patients, communicate as needed, and ensure the team follows up.
- Support the clinical manager and collaborate to ensure timely communication with patients, clinicians, referral sources, the business development team, and other office personnel.
- Run applicable reports and respond to workflow needs by taking appropriate actions.
- Assist with internal or external transfers of patients between care centers and/or hospice services.
- May maintain the supply closet, ensure routine supplies are within expiration dates and packaged appropriately, and serve as liaison with field staff for patient supply needs.
- Perform other duties as assigned.
Benefits
- Comprehensive benefits package, subject to eligibility requirements.
- Incentive and recognition programs, subject to eligibility requirements.
- Equity stock purchase, subject to eligibility requirements.
- 401(k) contribution, subject to eligibility requirements.
- Development opportunities for other roles.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
