Patient Scheduler

Specialty1 Partners • Fort Myers, FL

8d • $14 - $18 • Onsite

About The Position

Southwest Florida OFS in Fort Myers is seeking a Patient Scheduler for its busy specialty practice. The Patient Scheduler is the first point of contact for patients and referral offices, providing a friendly, informative, and supportive experience. The role works closely with front-office staff, billing and insurance teams, other schedulers, clinical team members, and doctors. No travel is required.

Requirements

• High school diploma required.
• Strong interpersonal skills and the ability to build rapport with patients and the dental team.
• Excellent verbal and written communication skills.
• Detail-oriented, with the ability to manage multiple tasks and priorities.
• Proficiency in dental software and basic computer skills.
• Understanding of dental terminology, procedures, and insurance processes.
• Empathetic, patient-centered approach to customer service.
• Able to sit and stand for extended periods.
• Able to operate standard office equipment.
• Able to assist patients safely in and out of chairs or treatment areas.
• Able to maintain clinical positioning for extended periods.
• Able to work around medical equipment and instruments.
• Able to adhere to OSHA and infection control standards.
• Able to perform repetitive hand and wrist movements.
• Able to respond quickly in emergency situations.

Nice To Haves

• At least 1 year of experience as a scheduler in a dental environment or in customer service.

Responsibilities

• Deliver outstanding customer service to patients and referral offices by phone.
• Manage a multi-line phone queue system and assist callers efficiently.
• Direct callers to the appropriate department or individual as needed.
• Assess, document, and communicate post-surgical questions and concerns to an RN using clinical messaging.
• Schedule patient consultations and surgical procedures in the EMR system, following established policies and protocols.
• Complete insurance verification forms accurately and obtain necessary insurance information.
• Educate patients about in-network and out-of-network insurance policies and procedures.
• Reschedule appointments as needed due to schedule changes.
• Perform additional duties such as patient registration, EMR data entry and scanning, and chart preparation.
• Comply with HIPAA regulations and model the Practice’s values.

Benefits

• BCBS medical and dental insurance options
• VSP vision coverage
• Complimentary life insurance policy for the employee
• Short-term and long-term disability
• Pet insurance coverage
• 401(k) plan with matching options
• HSA and FSA account access
• Identity theft protection
• Legal services package
• Hospital, accident, and critical care coverage
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED