Patient Scheduler

Option Care Health•Nashville, TN

About The Position

The Patient Scheduler is responsible for arranging clinical staff visits for patients, including Option Care Nursing, subcontracted nursing, and network nursing. The role works closely with pharmacy, nursing, and warehouse teams to determine scheduling needs and availability and support appropriate patient care. The scheduler coordinates and monitors patient care schedules across clinical areas, contacts patients and clinicians to arrange and confirm deliveries and visits, and interprets physician orders when scheduling. The position also completes tasks and reports in required platforms, communicates staffing needs to management, and routes patient complaints or issues to the appropriate department. The scheduler may perform clerk functions when a clerk is absent and may take on other duties as assigned by the Nurse Manager, Area Director of Nursing, and/or Director of Operations. The role safeguards the confidentiality of patient and proprietary company information and has no supervisory responsibilities.

Requirements

High school diploma or equivalent.
At least 1 year of previous scheduling experience.
At least 1 year of experience in general office administration or a similar fast-paced environment.
Ability to communicate verbally and in writing with varied audiences, including work groups, teams, company management, and external clients.
Basic skill in Microsoft Word 2003 or later, including creating documents, formatting text, page layouts, tables, and graphics.
Basic skill in Microsoft Excel 2003 or later, including creating worksheets, entering data, basic formulas, and working with cells and rows.
Experience providing customer service to internal and external customers, meeting service quality standards, and evaluating customer satisfaction.

Nice To Haves

Previous home healthcare experience.
Familiarity with an electronic scheduling platform.
2 years of experience in general office administration or a similar fast-paced environment.

Responsibilities

Ensure appropriate staffing is arranged for all patient care.
Coordinate, monitor, and schedule patient care across all clinical areas.
Contact patients and clinicians to schedule and confirm deliveries and visits.
Interpret physician orders and schedule care according to those orders.
Complete tasks and run reports in required platforms.
Coordinate scheduling needs with staffing availability.
Ensure management is aware of staffing needs and requirements.
Facilitate patient complaints or issues to the appropriate department.
Perform clerk functions in addition to scheduling functions when a clerk is absent.
Safeguard the confidentiality of patient and proprietary Option Care information in accordance with legal and ethical guidelines.
Accept other responsibilities and duties that may be assigned.