Patient Scheduler

Option Care Health•Nashville, TN

4d•$17 - $27

About The Position

The Patient Scheduler is responsible for scheduling clinical staff to visit patients. This may include Option Care Nursing, Subcontracted Nursing, and Network Nursing. The role works closely with pharmacy, nursing, and warehouse teams to determine scheduling needs and availability and help ensure appropriate patient care. The Patient Scheduler also performs other duties as required by the Nurse Manager, Area Director of Nursing, and/or Director of Operations.

Requirements

High school diploma or equivalent.
At least 1 year of previous scheduling experience.
At least 1 year of experience in general office administration or a similar fast-paced environment.
Experience communicating verbally and in writing with a variety of audiences, including work groups, teams, company management, and external clients.
Basic skill in Microsoft Word 2003 or later, including creating documents, entering and formatting text, page layouts, tables, and graphics.
Basic skill in Microsoft Excel 2003 or later, including creating worksheets, entering data, creating basic formulas, and working with cells and rows.
Experience providing customer service to internal and external customers, meeting service quality standards, and evaluating customer satisfaction.

Nice To Haves

Previous home healthcare experience.
Familiarity with an electronic scheduling platform.
2 years of experience in general office administration or a similar fast-paced environment.

Responsibilities

Arrange appropriate staffing for all patient care.
Coordinate, monitor, and schedule patient care across clinical areas.
Contact patients and clinicians to schedule and confirm deliveries and visits.
Interpret physician’s orders and schedule according to those orders.
Complete tasks and run reports in required platforms.
Coordinate scheduling needs with staffing availability.
Ensure management is aware of staffing needs and requirements.
Facilitate patient complaints or issues to the appropriate department.
Perform clerk functions in addition to scheduling duties when a clerk is absent, as needed.
Follow legal and ethical guidelines for safeguarding confidential patient and proprietary Option Care information.
Accept other responsibilities and duties that may be assigned.