Patient Scheduler & Service Representative

UNITED WOUND HEALING PS • Puyallup, WA

6d • $21 - $24 • Onsite

About The Position

United Wound Healing is hiring a full-time, on-site Patient Scheduler & Service Representative in Puyallup, Washington. The role coordinates patient referrals from receipt through appointment scheduling, helps ensure referral documentation is complete, and supports timely continuity of care through collaboration with providers, patients, families, home health agencies, and healthcare facilities. The position also handles appointment reminders, consent-form follow-up, patient safety screening documentation, record maintenance, and resolution or escalation of scheduling issues.

The position pays $21.00–$24.00 per hour, depending on experience, and follows a Monday–Friday schedule, typically 8:00 AM–4:30 PM Pacific Time. It is hourly and non-exempt. United Wound Healing describes its mission as improving skin and wound care and supporting the people who provide care to patients.

Requirements

• At least 2 years of relevant experience in medical scheduling, patient coordination, healthcare administration, or a similar healthcare setting is preferred.
• Ability to independently manage complex scheduling and administrative responsibilities is essential.
• Strong organizational, time-management, and multitasking skills, including the ability to manage multiple referrals, appointments, and follow-up tasks simultaneously.
• Strong sense of urgency and ability to prioritize competing demands, meet time-sensitive deadlines, and escalate unresolved issues appropriately.
• Excellent attention to detail and commitment to accurate, complete, and timely documentation.
• Compassion, patience, and professionalism when communicating with patients, families, providers, and healthcare partners.
• Excellent verbal and written communication skills, professional phone etiquette, and ability to communicate effectively with diverse individuals and care teams.
• Proficiency with computer systems and electronic documentation, and ability to learn and navigate scheduling systems, EMRs, Microsoft Teams, SharePoint, Outlook, Word, and Excel.
• Ability to work independently, exercise sound judgment, take initiative, and follow established workflows with minimal supervision.
• Strong problem-solving skills, including ability to identify missing information, resolve scheduling barriers, and follow through on outstanding tasks.
• Dependable, punctual, self-motivated, trustworthy, and able to maintain a positive, professional attitude in a fast-paced healthcare environment.
• Successful drug screening and criminal background check are required as conditions of an offer.

Nice To Haves

• At least 2 years of relevant experience in medical scheduling, patient coordination, healthcare administration, or a similar healthcare setting is preferred.

Responsibilities

• Coordinate patient referrals from initial receipt through appointment scheduling, ensuring timely processing and follow-through.
• Review referral documentation for completeness and accuracy, obtain missing information, and coordinate with the Intake Team to facilitate referral review and approval.
• Collaborate with providers, patients, families, home health agencies, and healthcare facilities to coordinate appointments and support continuity of care.
• Schedule patient appointments based on provider availability and accurately and promptly document scheduling information.
• Assist with provider scheduling and other administrative responsibilities as assigned.
• Communicate with patients and families to establish or confirm appointments, provide information about United Wound Healing services, and respond to scheduling-related questions professionally and compassionately.
• Complete appointment reminder calls, follow up on outstanding consent forms, and coordinate required patient safety screening and documentation.
• Maintain accurate patient referral and scheduling records and communicate relevant updates to providers and appropriate care team members.
• Identify and resolve scheduling barriers, follow up on outstanding requests, and escalate issues as needed to support timely patient care.

Benefits

• Medical, dental, orthodontic, vision, and prescription coverage, with 80% of employee monthly premiums covered; dependent coverage is available at the employee’s expense.
• Employer-sponsored life, AD&D, and disability insurance.
• Voluntary supplemental plans, including accident, cancer, critical illness, short-term disability, and identity protection coverage.
• Accrue up to 132 hours (16.5 days) of PTO in the first year, based on FTE status.
• Eight paid holidays for full-time employees.
• 401(k) with employer match on the first 4%.
• Up to $2,000 annually for professional development, prorated based on FTE.
• Monday–Friday schedule and core values promoting work-life harmony.
• Collaborative, team-driven culture that promotes recognition and celebrates everyday wins.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed