Patient Scheduler

Brown Medicine • Providence, RI

23h • $18 - $30 • Onsite

About The Position

The Patient Scheduler reports to the Office Manager and performs clerical, scheduling, patient communication, and recordkeeping duties. The role requires attention to detail, customer service skills, and effective communication with patients, physicians, and hospital staff. The position is based in a standard office environment at The Miriam Hospital in Providence, Rhode Island, and follows a Monday–Friday, 8:30 a.m.–5:00 p.m. schedule, with eight daily hours. The role has no supervisory responsibilities and does not require driving.

Requirements

• High school diploma plus one year of formal training, or equivalent.
• Two years of clerical experience, preferably in a healthcare environment.
• Typing and data-entry skills.
• Knowledge of medical terminology.
• Strong attention to detail and interpersonal communication skills.
• Ability to work effectively with patients, visitors, physicians, and hospital staff at all levels.
• Ability to provide age-appropriate and culturally sensitive patient support.
• Sufficient visual acuity and manual dexterity to operate a computer and standard office equipment.

Responsibilities

• Answer and route telephone and intercom calls, take messages, and initiate calls as needed.
• Enter, update, and maintain patient information in the electronic system, following downtime procedures when necessary.
• Schedule office visits and testing appointments using Invision/Ecw.
• Obtain and review physician orders for accuracy and completeness, and follow up on missing information.
• Maintain patient paperwork and obtain required history and physical information when appropriate.
• Screen patients, answer routine questions, and provide instructions about testing preparation and registration procedures.
• Communicate with physician offices regarding patient cancellations and no-shows.
• Provide orders to testing clerical support staff and prepare reports for management.
• Assist with staff training and participate in monthly staff meetings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED