Patient Scheduler

Specialty1 Partners • Fort Myers, FL

7h

About The Position

Southwest Florida OFS - Fort Myers is seeking a Patient Scheduler for its specialty dental practice. The Patient Scheduler is the first point of contact for patients and referral offices, providing friendly, informative, and supportive service. The role works closely with front office, billing and insurance teams, other schedulers, clinical team members, and doctors. No travel is required.

Requirements

• High school diploma required.
• Strong interpersonal skills and ability to build rapport with patients and the dental team.
• Excellent verbal and written communication skills.
• Detail-oriented, with the ability to manage multiple tasks and priorities.
• Proficiency in dental software and basic computer skills.
• Understanding of dental terminology, procedures, and insurance processes.
• Empathetic, patient-centered approach to customer service.
• Able to sit and stand for extended periods.
• Able to operate standard office equipment.
• Able to assist patients safely in and out of chairs or treatment areas.
• Able to maintain clinical positioning for extended periods.
• Able to work around medical equipment and instruments.
• Able to adhere to OSHA and infection control standards.
• Able to perform repetitive hand and wrist movements.
• Able to respond quickly in emergency situations.

Nice To Haves

• At least 1 year of experience as a scheduler in a dental environment or in customer service is preferred.

Responsibilities

• Provide outstanding customer service to patients and referral offices by phone.
• Manage a multi-line phone queue and direct callers to the appropriate department or individual.
• Assess, document, and communicate post-surgical questions and concerns to an RN using clinical messaging.
• Schedule patient consultations and surgical procedures in the EMR system according to established policies and protocols.
• Complete insurance verification forms accurately and obtain necessary insurance information.
• Educate patients about in-network and out-of-network insurance policies and procedures.
• Reschedule appointments when schedule changes require it.
• Perform patient registration, EMR data entry and scanning, and chart preparation.
• Comply with HIPAA regulations and model the practice’s values.

Benefits

• BCBS medical and dental insurance options
• VSP vision coverage
• Complimentary life insurance policy for the employee
• Short-term and long-term disability
• Pet insurance coverage
• 401(k) plan with matching options
• HSA/FSA account access
• Identity theft protection
• Legal services package
• Hospital, accident, and critical care coverage
• Paid time off

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED