Patient Scheduler
About The Position
Schedules primary and specialty care appointments accurately and efficiently in accordance with applicable guidelines to facilitate quality patient care. Updates systems to ensure scheduling information is accurate and current. The role answers appointment calls, coordinates scheduling with physician offices, gathers and enters patient information, and supports pre-certification, referrals, pre-registration, and authorizations. This position is scheduled for 40 hours per week, with an usual work day of 8 hours. The listed pay range is $18.21–$22.74 and reflects compensation for a full-time equivalent position; actual compensation may vary based on assigned hours, position status, and other factors.
Requirements
- High school diploma or equivalent.
- Strong customer service, communication, and organizational skills.
- Ability to deliver excellent customer service.
- Ability to multitask in a high-volume environment.
Nice To Haves
- Customer service experience in an office setting or call center environment.
- Experience conducting intakes and/or scheduling patients.
- Knowledge of medical terminology.
- Basic knowledge of insurance carriers and pre-certification.
- Basic computer skills.
Responsibilities
- Answer calls to schedule, cancel, and reschedule appointments quickly while minimizing customer hold times.
- Collaborate with physician offices to schedule appointments, negotiate dates and times, and avoid resource conflicts.
- Gather complete patient and appointment information and enter it accurately into the system.
- Obtain and advise patients of necessary pre-certifications and referrals for financial reimbursement.
- Complete documentation accurately and on time, and use necessary software programs to determine eligibility.
- Inform patients about the pre-registration option and pre-register patients when information is available.
- Ensure appropriate staff, patients, departments, and external resources are notified of appointment additions, changes, and cancellations.
- Complete and verify authorizations in a timely manner.
- Follow Capital Health attendance policy and interdepartmental policies and procedures.
- Attend mandatory departmental meetings.
- Perform other duties as assigned.
Benefits
- Medical plan
- Prescription drug coverage and in-house employee pharmacy
- Dental plan
- Vision plan
- Flexible Spending Account for healthcare and dependent care
- Retirement Savings and Investment Plan
- Basic and supplemental group term life and accidental death and dismemberment insurance
- Long-term and short-term disability benefits
- Employee Assistance Program
- Commuter transit and parking
- Voluntary legal services
- Voluntary accident, critical illness, and hospital indemnity insurance
- Voluntary identity theft insurance
- Voluntary pet insurance
- Paid Time-Off Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
