Patient Scheduler

Option Care Health•Tampa, FL

1d•$17 - $28

About The Position

The Patient Scheduler is responsible for scheduling clinical staff to visit patients, including Option Care Nursing, subcontracted nursing, and network nursing. The role works closely with pharmacy, nursing, and warehouse teams to determine scheduling needs and availability and ensure appropriate patient care. The Patient Scheduler performs other duties as required by the Nurse Manager, Area Director of Nursing, and/or Director of Operations. This position coordinates and monitors patient care scheduling across clinical areas, contacts patients and clinicians to schedule and confirm deliveries and visits, and interprets physician orders to schedule care accordingly. It also involves completing tasks and running reports in required platforms, communicating staffing needs to management, facilitating patient complaints or issues to the appropriate department, and maintaining confidentiality of patient and company information. In the absence of a clerk, the Patient Scheduler may perform clerk functions. The role has no supervisory responsibilities and may include other assigned duties.

Requirements

High school diploma or equivalent.
At least 1 year of previous scheduling experience.
At least 1 year of experience in general office administration or a similar fast-paced environment.
Experience communicating verbally and in writing with varied audiences, including work groups, teams, company management, and external clients.
Basic skill in Microsoft Word 2003 or later, including creating documents, entering and formatting text, page layouts, tables, and graphics.
Basic skill in Microsoft Excel 2003 or later, including creating worksheets, entering data, basic formulas, and working with cells and rows.
Experience providing customer service to internal and external customers, meeting service quality standards, and evaluating customer satisfaction.

Nice To Haves

Previous home healthcare experience.
Familiarity with an electronic scheduling platform.
2 years of experience in general office administration or a similar fast-paced environment.

Responsibilities

Arrange appropriate staffing for all patient care.
Coordinate, monitor, and schedule patient care across clinical areas.
Contact patients and clinicians to schedule and confirm deliveries and visits.
Interpret physician orders and schedule care according to those orders.
Complete tasks and run reports in required platforms.
Coordinate scheduling needs with staffing availability.
Ensure management is aware of staffing needs and requirements.
Facilitate patient complaints or issues to the appropriate department.
Perform clerk functions in addition to scheduling functions when a clerk is absent.
Safeguard the confidentiality of patient and proprietary Option Care information in accordance with legal and ethical guidelines.
Accept other responsibilities and duties as assigned.