Patient Service Representative

Akron Children's Hospital•Barberton, OH

3d•Onsite

About The Position

The Patient Service Representative provides business, financial, and appointment-related services to support a positive patient experience. The role includes visit preparation, patient arrival and departure functions, payment processing, and scheduling. The representative also performs general office and clerical duties, helps maintain an organized and welcoming office environment, and supports department operations and HIPAA compliance.

Requirements

High school diploma or equivalent.
Experience using Microsoft Office (Outlook, Excel, and Word) or similar software.
Excellent interpersonal skills to communicate effectively by telephone and face-to-face with patients, families, physicians, and facility staff.
Strong organizational skills and ability to prioritize multiple tasks.
Ability to perform basic math skills to process insurance co-payments.

Nice To Haves

Experience performing clerical or administrative duties in a general office setting.
Experience working in a healthcare environment.
Experience using a computerized scheduling system.
Knowledge of medical terminology.

Responsibilities

Build and maintain positive relationships with patients and families by greeting them and responding promptly and helpfully to questions and requests.
Perform assigned point-of-service activities, including visit preparation, co-pay collection, and patient tracking, under the direction of the supervisor.
Schedule patient visits and diagnostic testing using hospital procedures and resources.
Manage third-party payors and collect co-payments.
Complete routine office duties such as faxing, copying, filing, mailings, returning phone calls, and taking and distributing messages.
Monitor front desk inventory and communicate replenishment needs to the appropriate staff member.
Support smooth office operations by adjusting priorities to workload and anticipating needs and deadlines.
Help maintain the appearance and cleanliness of the department, work area, and waiting room as needed.
Participate in clerical and administrative cross-coverage as needed.
Ensure HIPAA compliance.
Perform other duties as required.